While I agree that touts are a problem not just to the tourism industry but to the people in Malaysia too. So how do you counter this problem? Arresting them won't help, new ones will emerge pretty quickly.
So why don't we legalised these touts? Licensed them. Let them set up a counter/booth @ KLIA to sell tickets/coupon for their services. Make sure they deliver the services they have promised i.e. spend personal time, bring to passengers to the best shopping areas, the explaination/sharing of Malaysia, etc. Do a periodic QC on them. ;-P
And give KLIA limo a run for their money. Just my 2 cents...
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